Layor Managed Services

Privacy Policy

Layor Managed Services LLC

Effective Date: September 1, 2025

1. INTRODUCTION

This Privacy Policy describes how Layor Managed Services LLC ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, services, or interact with us. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Contact Information:

Company: Layor Managed Services LLC

Address: 8401 Mayland Drive Suite A, Richmond, VA 23294

Phone: (571) 536-2950

Email: [email protected]

Business Hours: Monday - Friday, 8:00 AM - 5:00 PM

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Name and contact information (email, phone number, mailing address)

Business information (company name, job title, industry)

Website usage data and preferences

Communication records and correspondence

Payment and billing information

Marketing preferences and consent records

2.2 Automatically Collected Information

IP addresses and device identifiers

Browser type and operating system

Pages visited and time spent on our website

Referring websites and search terms

Cookies and similar tracking technologies

2.3 SMS/Text Message Information

Phone numbers for SMS marketing campaigns

Message delivery and engagement data

Opt-in and opt-out preferences

Communication timestamps and frequency

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Service Delivery

Providing digital marketing services (websites, SEO, social media management, paid advertising)

Time management solutions (booking calendars, AI-powered agents)

Reputation management services (review automation and response)

Customer support and communication

Account management and billing

3.2 Marketing and Communications

Email marketing campaigns (with your consent)

SMS/text message marketing (with explicit opt-in consent)

Newsletter distribution

Promotional offers and updates

Market research and surveys

3.3 Business Operations

Website analytics and improvement

Security and fraud prevention

Legal compliance and record keeping

Business development and partnership opportunities

4. SMS/TEXT MESSAGING COMPLIANCE (A2P 10DLC)

4.1 Consent Requirements

By providing your phone number and opting in to receive text messages, you expressly consent to receive marketing and promotional SMS messages from Layor Managed Services LLC.

4.2 Message Frequency

Message frequency varies. You may receive up to 4 messages per month, unless otherwise specified during opt-in.

4.3 Data Rates and Charges

Message and data rates may apply. Check with your mobile carrier for details on your messaging plan and potential charges.

4.4 Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

Replying "STOP" to any text message

Replying "UNSUBSCRIBE" to any text message

Contacting us at (571) 536-2950

Emailing us at [email protected]

4.5 Supported Carriers

Our SMS service is supported by major carriers including Verizon, AT&T, T-Mobile, Sprint, and others. For support, text HELP or contact us directly.

5. INFORMATION SHARING AND DISCLOSURE

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

Website hosting and maintenance

Email and SMS delivery services

Payment processing

Analytics and reporting tools

Customer relationship management (CRM) systems

5.2 Business Partners

We may share information with business partners for joint marketing efforts or service delivery, only with your explicit consent.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 Types of Cookies

We use the following types of cookies:

Essential Cookies: Necessary for website functionality

Performance Cookies: Help us analyze website usage and improve performance

Functional Cookies: Remember your preferences and settings

Marketing Cookies: Used to deliver relevant advertisements

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6.3 Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) to better understand how visitors use our website.

7. DATA SECURITY

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data

Secure servers and databases

Regular security assessments

Employee training on data protection

Access controls and authentication systems

7.2 Data Breach Notification

In the event of a data breach that may pose a risk to your privacy, we will notify you and relevant authorities as required by applicable law.

8. DATA RETENTION

8.1 Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Typical retention periods include:

Customer data: Duration of business relationship plus 7 years

Marketing data: Until you opt out or request deletion

Website analytics: Up to 26 months

Communication records: 3-7 years depending on type

8.2 Data Deletion

You may request deletion of your personal information at any time, subject to legal and contractual obligations.

9. YOUR PRIVACY RIGHTS

9.1 Access and Correction

You have the right to:

Access your personal information we hold

Request correction of inaccurate data

Update your contact information and preferences

9.2 Data Portability and Deletion

You may request:

A copy of your data in a portable format

Deletion of your personal information

Restriction of processing activities

9.3 Marketing Opt-Out

You can opt out of marketing communications by:

Clicking unsubscribe links in emails

Replying "STOP" to SMS messages

Contacting us directly

Updating your preferences in your account

10. CHILDREN'S PRIVACY (COPPA COMPLIANCE)

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

11.1 California Consumer Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected

Right to delete personal information

Right to opt out of the sale of personal information

Right to non-discrimination for exercising privacy rights

11.2 Do Not Sell

We do not sell personal information to third parties for monetary consideration.

12. INTERNATIONAL DATA TRANSFERS

If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website

Sending email notifications to registered users

Displaying prominent notices on our website

15. CONTACT US

15.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact us:

Layor Managed Services LLC 8401 Mayland Drive Suite A Richmond, VA 23294 Phone: (571) 536-2950 Email: [email protected]

15.2 Data Subject Requests

To exercise your privacy rights or submit data subject requests:

Email: [email protected]